Job Description
Are you looking to kickstart your career in a dynamic, remote-first environment? Horizon Support Services is seeking dedicated, motivated individuals to join our growing team as Entry Level Customer Support Specialists.
As a key member of our support team, you will provide exceptional service to clients via chat and email, troubleshoot technical issues, and learn the ins and outs of our industry-leading software. We provide comprehensive training—no prior experience is necessary. This is a fantastic opportunity to earn a competitive salary while working from the comfort of your home in Pennsylvania.
Why Join Us?
- 100% Remote Work: Enjoy the flexibility of working from anywhere in Pennsylvania (and beyond).
- No Experience Needed: We train you from day one with our structured onboarding program.
- Competitive Pay: Earn a solid base salary with opportunities for performance bonuses.
- Career Growth: We offer a clear internal path from Support Specialist to Team Lead and Management.
Responsibilities
- Answer incoming customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Diagnose and troubleshoot basic technical issues for clients using our internal knowledge base.
- Document all customer interactions and issue resolutions in our CRM system (Salesforce/Zendesk).
- Collaborate with the technical team to escalate complex issues and provide feedback on user experience.
- Participate in daily training sessions to improve product knowledge and soft skills.
Qualifications
- High school diploma or GED required; Bachelor’s degree preferred but not mandatory.
- Reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills in English.
- A positive attitude and a genuine desire to help others succeed.
- Ability to work independently and manage time effectively in a remote setting.
Responsibilities
- Answer incoming customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Diagnose and troubleshoot basic technical issues for clients using our internal knowledge base.
- Document all customer interactions and issue resolutions in our CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Participate in daily training sessions to improve product knowledge and soft skills.
Qualifications
- High school diploma or GED required; Bachelor’s degree preferred but not mandatory.
- Reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills in English.
- A positive attitude and a genuine desire to help others succeed.
- Ability to work independently and manage time effectively.