Job Description
Are you a motivated individual looking to kickstart your career in the tech industry? BrightWave Digital Solutions is seeking an enthusiastic Entry Level Part-Time Customer Support Specialist to join our dynamic team in London. We pride ourselves on delivering top-tier digital services and are looking for passionate people to represent our brand and assist our growing client base.
In this role, you will play a crucial part in ensuring our clients have a seamless experience. We offer a supportive environment, comprehensive training, and a clear path for career progression for the right candidates.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Flexible working hours tailored to your schedule.
- Comprehensive training program for career starters.
- Modern office located in the heart of London.
Responsibilities
- Respond to client inquiries via email, phone, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Assist in troubleshooting basic technical issues and directing complex queries to senior staff.
- Document all interactions accurately in our CRM system.
- Collaborate with the marketing and sales teams to provide feedback on customer trends.
- Participate in daily team stand-ups and training sessions.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred but not required).
- Excellent written and verbal communication skills in English.
- A friendly, patient, and professional demeanor.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Willingness to learn and adapt to new software tools quickly.
- Ability to work part-time (approx. 20-25 hours per week).