Job Description
Are you looking to kickstart your career in a dynamic environment? NovaTech Solutions UK is seeking motivated, entry-level individuals to join our support team in London. We offer flexible part-time hours, competitive pay, and a clear pathway for professional growth.
In this role, you will be the first point of contact for our clients, ensuring a seamless experience and helping us maintain our reputation for excellence. If you are a good listener with a passion for helping others, we want to hear from you.
Responsibilities
- Handle Inquiries: Respond to customer emails and chat messages in a timely and professional manner.
- Problem Resolution: Assist clients with product questions, account issues, and basic troubleshooting.
- Data Management: Maintain accurate records of customer interactions and feedback in our CRM system.
- Team Collaboration: Work closely with the senior support team to escalate complex issues and improve processes.
- Self-Development: Participate in daily training sessions to enhance your product knowledge and communication skills.
Qualifications
- Education: A high school diploma or equivalent is required.
- Experience: Previous customer service experience is preferred but not mandatory for enthusiastic candidates.
- Skills: Strong written and verbal communication skills in English.
- Availability: Must be available to work a minimum of 15-20 hours per week, including some weekends.
- Attitude: A positive, can-do attitude and willingness to learn new software tools.