Job Description
Are you seeking a part-time opportunity in Louisville, KY, that offers paid training and the flexibility of remote work? Horizon Support Network is looking for driven individuals to join our team as Entry-Level Customer Success Representatives.
We are dedicated to providing top-tier service to our clients and are currently expanding our team to meet growing demand. This is an excellent role for those looking to start a career in sales and support without prior experience.
What You Will Do:
- Engage with clients via phone and email to provide excellent service.
- Utilize our CRM tools to manage customer accounts and track interactions.
- Identify customer needs and recommend appropriate solutions.
- Collaborate with the sales team to achieve monthly targets.
- Participate in our comprehensive paid training program to master our products.
Requirements:
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable internet connection for remote work options.
- A positive attitude and willingness to learn.
Responsibilities
- Handle incoming customer inquiries with professionalism and empathy.
- Process orders and manage account information accurately.
- Conduct product demonstrations for potential clients.
- Document all customer interactions in the internal database.
- Resolve complaints and escalate issues when necessary.
- Assist in the development of training materials for new hires.
Qualifications
- Must be 18 years or older.
- Available for part-time hours (e.g., evenings or weekends).
- Ability to work both in-office (Louisville) and remotely.
- Strong problem-solving skills.
- Valid driver's license is a plus.