Job Description
Are you a motivated individual looking to kickstart your career in the heart of Ohio? Ohio Tech Connect is seeking a dynamic **Entry Level Part-Time Support Specialist** to join our growing team. We offer a vibrant work environment, flexible scheduling, and a clear path for professional growth. If you are eager to learn and excel in a fast-paced setting, we want to hear from you. We welcome applications from students and career changers alike.
Responsibilities
- Provide high-quality customer service via phone and email to resolve technical inquiries and product issues.
- Assist in troubleshooting basic hardware and software problems for our diverse client base.
- Document customer interactions and solutions accurately in our CRM system.
- Maintain a positive and professional demeanor during high-volume periods.
- Collaborate with the senior support team to escalate complex issues efficiently.
- Contribute to team meetings and training sessions to improve overall service standards.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work part-time hours with flexibility for shifts.
- A proactive attitude and willingness to learn new technologies quickly.
- Reliable internet connection and home office setup (if remote).