Job Description
Join our dynamic team at Growth Horizons LLC and kickstart your career with an entry-level part-time opportunity in Jacksonville, Virginia! We're urgently seeking motivated individuals eager to grow professionally while making a meaningful impact. As a Customer Service Specialist, you'll be the frontline of our client experience, delivering exceptional support and building lasting relationships. This flexible role offers training, mentorship, and clear pathways to advancement—perfect for students, recent graduates, or career changers. Why Choose Us?
- Competitive hourly pay plus performance incentives
- Comprehensive paid training program
- Flexible scheduling to accommodate your lifestyle
- Collaborative, inclusive team culture
- Opportunities for full-time conversion and career growth
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and escalation paths
- Document interactions accurately in CRM systems for continuity and analysis
- Collaborate with cross-functional teams to address complex customer needs
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Adhere to company policies while maintaining high-quality service standards
- Participate in ongoing training to refine skills and product knowledge
Qualifications
- High school diploma or equivalent (current students welcome)
- 0-2 years of customer service or related experience
- Strong verbal/written communication and active listening skills
- Proficient with basic software (MS Office, CRM platforms)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable transportation and punctuality
- Flexibility to work evenings/weekends (16-24 hours/week)