Job Description
Are you looking for a dynamic opportunity to kickstart your career in the heart of the Motor City? MetroConnect Detroit is seeking enthusiastic, self-motivated individuals to join our growing team as Part-Time Customer Service Specialists.
We pride ourselves on providing top-tier support to our local community and businesses. Whether you are a student looking for a flexible schedule or a career changer ready for a fresh start, we offer a supportive environment where you can learn, grow, and excel.
Why Join Us?
- Flexible part-time schedule designed to fit your lifestyle.
- Competitive hourly pay ($15 - $18/hr).
- On-the-job training and mentorship from industry experts.
- Opportunity for advancement within the company.
Responsibilities
- Interact with customers via phone, email, and live chat to resolve inquiries and issues.
- Provide accurate information regarding products, services, and company policies.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team members to ensure a seamless customer experience.
- Assist in maintaining a clean and organized work environment.
- Handle basic troubleshooting and escalate complex issues to senior staff.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment.
- Must have a reliable internet connection and home office setup if remote.