Job Description
Are you seeking a flexible, high-growth opportunity in Tampa? Tampa Tech Solutions is looking for ambitious individuals to join our entry-level team as Part-Time Customer Service Representatives. We are dedicated to delivering exceptional client support and are committed to developing our employees through comprehensive training.
In this pivotal role, you will serve as the primary point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally. We offer a modern work environment, competitive hourly pay, and a clear pathway for career advancement. If you are a motivated self-starter ready to launch your career in the tech industry, we want to hear from you.
Responsibilities
- Customer Interaction: Greet and assist customers via phone, email, and live chat with a friendly and professional demeanor.
- Issue Resolution: Investigate and resolve customer inquiries or complaints to ensure high satisfaction levels.
- Data Management: Accurately log customer interactions, transactions, and feedback into our CRM system.
- Product Knowledge: Learn and demonstrate a deep understanding of our products and services to provide accurate information.
- Process Improvement: Identify recurring issues and suggest improvements to support processes to the team lead.
- Team Collaboration: Communicate effectively with team members and supervisors to ensure seamless operations.
- Support Training: Participate in ongoing training sessions to enhance skills and product knowledge.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Previous customer service or retail experience is a plus, but we are willing to train the right candidates with no experience.
- Skills: Strong verbal communication skills and the ability to type at least 35 WPM.
- Computer Literacy: Basic proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Availability: Must be available to work a flexible schedule, including evenings and weekends.
- Attitude: A positive, solution-oriented mindset with a strong desire to learn and grow.
- Internet: A stable high-speed internet connection is required if working remotely.