Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Part-Time Customer Service Associate! We're urgently seeking motivated individuals to deliver exceptional client experiences in our fast-paced Jacksonville office. This role offers flexible scheduling, comprehensive training, and a clear path to career growth. Perfect for students, recent graduates, or career changers looking to launch in customer service, tech support, or administration. Enjoy competitive pay, a modern work environment, and opportunities for skill development in digital tools and client management.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues using CRM software
- Collaborate with team members to escalate complex problems and ensure timely resolution
- Maintain accurate customer records in Salesforce and internal databases
- Support marketing campaigns by updating customer profiles and tracking engagement metrics
- Adhere to company policies and compliance standards for data security
Qualifications
- High school diploma or equivalent; pursuing college degree a plus
- 0-2 years of customer service or administrative experience
- Proficiency in Microsoft Office Suite and basic digital tools
- Strong communication skills with ability to adapt to diverse client needs
- Availability to work 20-30 hours/week, including evenings and weekends
- Valid Florida driver's license and reliable transportation