Job Description
Join our dynamic team at Nexus Solutions Group as we urgently seek passionate Entry-Level Part-Time Customer Service Associates in Atlanta, GA! This is your gateway to launching a rewarding career in customer experience with industry-leading training and flexible scheduling. We value fresh perspectives and offer a supportive environment where your growth is prioritized.
As a key member of our client success team, you'll deliver exceptional service while developing transferable skills in communication, problem-solving, and digital tools. Enjoy competitive compensation, performance-based incentives, and opportunities for advancement into full-time roles. Perfect for students and career-changers seeking meaningful part-time work!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently while maintaining customer satisfaction metrics
- Process orders, returns, and account updates using CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Document interactions accurately and maintain detailed case records
- Continuously update product knowledge and service protocols
- Participate in ongoing training sessions to enhance service skills
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service or retail experience preferred
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite and basic CRM tools
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends and evenings
- Positive attitude with a customer-first mindset
- Authorized to work in the United States