Job Description
Join the Heart of Music City!
Are you a motivated self-starter looking for an entry-level opportunity in Nashville, TN? Metropolitan Customer Care Solutions is expanding our team and is looking for friendly, reliable individuals to provide exceptional support to our clients.
This is a fantastic part-time role perfect for students or those seeking work-life balance. You will gain valuable experience in customer relations, sales, and problem-solving while working in a professional, energetic environment.
Why Join Us?
- Flexible part-time schedules
- Training provided with no prior experience required
- Opportunity for growth and advancement
- Collaborative team culture in downtown Nashville
If you are ready to kickstart your career, we want to hear from you!
Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately using our CRM software.
- Identify and communicate sales opportunities to the sales team.
- Maintain accurate and up-to-date customer records in the database.
- Collaborate with team members to meet daily and weekly performance goals.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced environment with a positive attitude.
- Reliable internet connection and device (for remote or hybrid options).
- Must be authorized to work in the United States.
- Experience in customer service or retail is a plus but not required.