Job Description
Join our dynamic team as an Entry Level Customer Service Representative! We're seeking motivated individuals in Charlotte, NC to deliver exceptional customer experiences. This part-time role offers immediate start and flexible scheduling, perfect for students or career changers. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Meet performance metrics for response time and resolution
- Contribute to ongoing training and knowledge sharing
Qualifications
- High school diploma or equivalent
- Basic computer proficiency with typing skills
- Strong verbal communication abilities
- Ability to multitask in fast-paced settings
- Customer-focused mindset and problem-solving aptitude
- Flexible availability including weekends
- No prior experience required – training provided