Job Description
We are currently seeking energetic and reliable individuals to join our night shift support team in Detroit, Michigan. This is an excellent entry-level opportunity for those looking to start a career in customer service and technical support.
As a Night Shift Specialist, you will be the first point of contact for our clients, ensuring seamless operations during our peak hours. We pride ourselves on a supportive culture and provide comprehensive training to get you up to speed.
Why Apply?
- Competitive Pay: $18.00 - $22.00 per hour.
- No Experience Required: We train you from the ground up.
- Night Shift Benefits: Enjoy a quiet work environment and reduced commute traffic.
Responsibilities
- Monitor incoming tickets and support requests via multiple channels (chat, email, phone).
- Provide accurate and friendly technical assistance to end-users.
- Document all interactions and resolutions in our CRM system.
- Escalate complex issues to senior staff when necessary.
- Collaborate with the day shift team to ensure continuity of service.
Qualifications
- High school diploma or GED required.
- Basic computer skills and internet proficiency.
- Strong written and verbal communication abilities.
- Ability to work rotating night shifts (10:00 PM - 6:00 AM).
- Reliable transportation and punctuality.