Job Description
Join Our 24/7 Support Team
Are you a night owl looking for a stable, full-time career? Nighthawk Support Solutions is hiring entry-level Customer Service Representatives to join our dynamic London team. We offer comprehensive training, competitive pay, and a clear path for career progression.
Why Join Us?
- Competitive Salary: £22,000 - £25,000 per annum.
- Shift Pattern: Full-time night shifts (e.g., 22:00 - 06:00), providing a great work-life balance.
- Perks: Private healthcare, pension scheme, and monthly bonuses.
Responsibilities
- Handle high volumes of inbound customer inquiries via phone, email, and live chat.
- Resolve technical issues and troubleshoot problems for clients efficiently.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Adhere to company policies and quality assurance standards at all times.
- Collaborate with the day shift team to ensure seamless operational continuity.
Qualifications
- No prior experience is required; we provide full, paid training.
- Strong communication skills with a friendly and professional telephone manner.
- Ability to work independently and stay focused during night shifts.
- Reliable internet connection and a quiet workspace are essential.
- Flexibility to work weekends and public holidays as required.
Responsibilities
- Handle high volumes of inbound customer inquiries via phone, email, and live chat.
- Resolve technical issues and troubleshoot problems for clients efficiently.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Adhere to company policies and quality assurance standards at all times.
- Collaborate with the day shift team to ensure seamless operational continuity.
Qualifications
- No prior experience is required; we provide full, paid training.
- Strong communication skills with a friendly and professional telephone manner.
- Ability to work independently and stay focused during night shifts.
- Reliable internet connection and a quiet workspace are essential.
- Flexibility to work weekends and public holidays as required.