Job Description
Launch Your Career with Immediate Impact. Apex Support Solutions is seeking dedicated individuals to join our Entry Level Night Shift team in Kansas City, Missouri. We are looking for ambitious candidates who want to start tomorrow and build a long-term career in customer support.
As a leader in the industry, we offer a dynamic environment where your contributions are valued. We provide comprehensive training and a clear path for advancement, making this the perfect opportunity for recent graduates or those looking to switch careers.
Why You Should Apply
- Start Immediately: Onboarding and training begin as soon as you are hired.
- Night Shift Benefits: Enjoy the flexibility of working during your preferred hours.
- Competitive Compensation: Earn between $16.00 and $20.00 per hour.
- Full Benefits Package: Medical, dental, and vision insurance available.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on empathy and efficiency.
- Resolve customer issues and provide accurate information regarding our products and services.
- Maintain accurate records of all interactions in the CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and typing proficiency (30 WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong communication skills and a professional attitude.