Job Description
Launch your career with Nexus Global Solutions as an Entry Level Night Shift Remote Support Specialist! We're seeking motivated individuals to join our dynamic team providing critical technical support to clients across the United States. This fully remote position offers flexible hours (10 PM - 6 AM EST), comprehensive training, and clear pathways for advancement. Join a company that values work-life balance and invests in employee growth.
Why You'll Love Working With Us:
- 100% remote work environment
- Competitive pay with performance bonuses
- Free professional development certifications
- Health/dental/vision benefits (after 90 days)
- Employee assistance program
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware/software issues with remote diagnostic toolsDocument cases accurately in CRM systems with detailed resolution steps
- Collaborate with Tier 2 engineers for complex escalations
- Adhere to SLA metrics for response and resolution times
- Maintain positive client relationships through professional communication
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet troubleshooting skills
- Ability to work independently during night shift hours
- Strong written and verbal communication skills
- Customer service experience (entry-level accepted)
- Comfortable using remote desktop software
- Reliable high-speed internet connection
- Flexible schedule availability (weekends required)