Job Description
We are looking for motivated individuals to join our team as Entry Level Customer Support Specialists in New York. If you are eager to start a career in the tech industry and are willing to work Night Shifts, we provide comprehensive training to get you up to speed. No prior experience is required—just a strong desire to learn and grow with us.
As part of our rapidly expanding support team, you will play a crucial role in delivering exceptional service to our clients. We pride ourselves on a modern, inclusive, and fast-paced environment where your contributions are valued immediately.
What We Offer:
- Competitive hourly rate ($18 - $25/hr)
- Full training program provided on the clock
- Health, dental, and vision insurance
- Opportunities for rapid career advancement
- Stable night shift schedule
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution.
- Assist clients with technical troubleshooting and product navigation using our proprietary tools.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the team lead to identify trends and improve service quality.
- Stay updated on product knowledge through ongoing training sessions.
- Ensure a positive customer experience by maintaining a professional and empathetic tone.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills.
- Willingness to work rotating night shifts (6 PM - 2 AM or 10 PM - 6 AM).
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Must be authorized to work in the United States.