Job Description
Join Capital Connect Solutions as an Entry Level Night Shift Customer Support Specialist and launch your career in DC's thriving service industry! We're seeking motivated individuals to provide exceptional customer support during overnight hours (11 PM - 7 AM). Enjoy competitive pay with shift differential, free parking, and a supportive team environment. Perfect for students, night owls, or those seeking work-life balance. No prior experience required - we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight hours
- Resolve technical issues and provide product support for telecommunications services
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with day shift teams to ensure seamless customer handover
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Strong communication skills with clear, professional phone etiquette
- Basic computer literacy and ability to navigate multiple systems
- Problem-solving mindset with attention to detail
- Ability to work independently during overnight shifts
- Reliable transportation to our downtown DC location
- Positive attitude and commitment to customer satisfaction