Job Description
Join NexusTech Solutions as an Entry-Level Night Shift Customer Support Specialist and launch your career in tech! We're seeking motivated individuals to provide exceptional customer service during our overnight operations (10 PM - 6 AM). This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Perfect for night owls looking to build their professional experience while enjoying quiet productivity hours.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight hours
- Troubleshoot technical issues and provide step-by-step solutions
- Document cases accurately in CRM systems
- Collaborate with global support teams for complex escalations
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in ongoing training on products and processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and typing skills (40 WPM)
- Strong verbal and written communication skills
- Ability to work independently during overnight shifts
- Problem-solving mindset and patience
- No prior experience required – training provided