Job Description
Are you looking for a stable entry-level position with flexible night shift hours?
Apex Support Services is currently seeking a dedicated Entry Level Night Shift Customer Support Representative to join our growing team in London. We offer comprehensive training, a supportive environment, and the opportunity to build a long-term career in the tech industry.
As a night shift representative, you will be the first point of contact for our clients, providing exceptional service and resolving technical queries efficiently. This role is perfect for those seeking a quiet, focused environment to develop their skills.
Why Join Us?
- Competitive starting salary with annual increments.
- Comprehensive training program included in the role.
- Modern office facilities in the heart of London.
- Clear progression path into Team Lead or Management roles.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email during designated night shifts.
- Assist customers with troubleshooting basic technical issues and account inquiries.
- Document all interactions accurately and professionally in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Stay updated on product knowledge and service policies through nightly training sessions.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- GCSEs or equivalent in English and Maths (Grade C/4 or above preferred).
- Excellent verbal and written communication skills.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Reliable internet connection and a quiet workspace (Home-based or Office-based options available).
- A strong desire to learn, grow, and excel in a customer-focused environment.
- Willingness to work rotating night shifts (e.g., 10:00 PM - 06:00 AM).