Job Description
We are looking for ambitious and eager individuals to join our growing team as Entry Level Night Shift Customer Support Agents. Based in the vibrant city of London, this is a unique opportunity to start a rewarding career in the technology sector. We value potential and attitude over prior experience, offering comprehensive on-the-job training to help you thrive in a 24/7 support environment.
As a Night Shift Agent, you will play a crucial role in ensuring our clients receive exceptional service around the clock. If you are a problem solver with strong communication skills and a desire to learn, we want to meet you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during the night shift.
- Diagnose and resolve basic technical issues and software-related problems.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high standard of service quality and adhere to strict call scripts.
- Collaborate with the day shift team to ensure seamless handovers of complex cases.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or equivalent (GCSEs/A-Levels preferred).
- Strong written and verbal communication skills with a professional tone.
- Basic computer literacy and fast typing speed (40+ wpm).
- Ability to work flexible shifts, including weekends and public holidays.
- A customer-first mindset with a passion for helping others succeed.
- Reliable internet connection and a quiet workspace.