Job Description
We are seeking driven individuals to join our elite support team for our 24/7 operations in Raleigh, NC. As an Entry Level Night Shift Customer Service Specialist, you will be the first point of contact for our valued clients, ensuring seamless service and building lasting relationships. We pride ourselves on a culture of excellence and offer comprehensive training programs designed to fast-track your career in the tech industry.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Career Growth: Clear pathways to management and technical roles.
- Flexible Benefits: Health, dental, and vision insurance available.
- Work-Life Balance: Stable full-time night shift schedule.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email with a focus on problem resolution.
- Assist clients with technical troubleshooting and account management in a calm and professional manner.
- Document all interactions accurately in our CRM system to maintain detailed client records.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to upsell services and improve the overall customer experience.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong computer proficiency and ability to learn new software quickly.
- Excellent verbal communication skills and a positive, customer-first attitude.
- Ability to work independently and manage time effectively in a fast-paced environment.
- No prior experience necessary; we provide full paid training.