Job Description
Join our dynamic team as an Entry-Level Night Shift Customer Service Specialist at Global Solutions Inc. in Oklahoma City! This is your gateway to a rewarding career in customer support without prior experience required. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for growth. As a night shift team member, you'll benefit from shift differentials, quieter work conditions, and opportunities for advancement. We value diversity, work-life balance, and professional development. Apply now to start your journey with a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions accurately in our CRM system for quality tracking
- Collaborate with day shift teams to ensure seamless customer experiences
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
- Uphold company policies and confidentiality standards at all times
Qualifications
- High school diploma or equivalent (GED) required
- Basic computer proficiency with typing speed of 30+ WPM
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Oklahoma City facility
- Flexible availability to work overnight shifts (10 PM - 6 AM)
- No prior experience necessary – we provide comprehensive training
- Positive attitude and commitment to exceptional customer service