Job Description
Join Nexus Global Solutions as an Entry-Level Night Shift Customer Service Specialist and launch your career in a dynamic, tech-forward environment. This role offers comprehensive training, career progression opportunities, and a supportive team culture designed for growth. Work flexible night hours while providing exceptional customer support to our global clientele. Enjoy competitive compensation, health benefits, and a modern workspace in the heart of London.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during night shifts
- Resolve technical issues and product inquiries efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet key performance metrics for response time and resolution
- Participate in continuous training programs
- Escalate complex issues to senior team members when needed
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently during night hours
- Basic technical troubleshooting knowledge
- Positive attitude and resilience under pressure
- Eligibility to work in the UK