Job Description
We are currently seeking enthusiastic and reliable individuals to join our team as Entry Level Night Shift Customer Service Representatives. This is an excellent opportunity to launch your career in customer support with a leading technology solutions provider. If you are looking for a job that starts tomorrow and offers stability, growth, and a competitive hourly wage, apply today!
Why Choose Us?
- Immediate Start: Onboarding and training begin immediately.
- Night Shift Schedule: 11:00 PM - 7:00 AM (Mon-Fri).
- No Experience Required: We provide comprehensive training.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on performance.
- Modern Facility: Located in the heart of Philadelphia, PA.
As a Night Shift Representative, you will be the voice of our brand, ensuring our clients receive the highest level of support during evening hours. You will handle inbound calls, troubleshoot technical issues, and resolve customer concerns efficiently.
Responsibilities
- Handle a high volume of inbound customer calls and emails regarding technical products and services.
- Assist customers with account setup, troubleshooting, and product inquiries.
- Document customer interactions accurately in our CRM system.
- Collaborate with the night support team to escalate complex issues.
- Maintain a professional and empathetic tone while adhering to company scripts and policies.
- Identify opportunities to upsell or cross-sell relevant services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Must be available to work the 11:00 PM - 7:00 AM shift, Monday through Friday.
- Strong communication skills and a passion for helping others.
- Basic computer proficiency and typing skills (40+ wpm).
- Ability to work independently in a fast-paced, high-volume environment.