Job Description
Are you looking for an exciting opportunity to start your career in customer service?
Apex Support Services is currently seeking motivated Entry Level Night Shift Representatives to join our growing team in Atlanta, GA. We offer comprehensive paid training, a supportive work environment, and a clear pathway for career advancement. No prior experience is required—just a positive attitude and a strong work ethic.
Why Choose Us?
- Competitive Pay: Earn between $18.50 and $24.00 per hour based on performance.
- Flexible Scheduling: Night shift opportunities available with stable, consistent hours.
- Growth Opportunities: We promote from within and offer leadership training for high performers.
- Full Benefits Package: Medical, dental, vision, and 401(k) options available after 90 days.
Join us in shaping the future of customer experience while enjoying the unique atmosphere of the night shift.
Responsibilities
- Handle Inquiries: Respond to high volumes of incoming customer calls and emails regarding products, services, and account inquiries.
- Problem Resolution: Identify customer needs and resolve issues efficiently while maintaining a high level of customer satisfaction.
- Data Entry: Accurately update customer records and database information in real-time.
- Process Orders: Assist customers with placing orders, checking status, and processing returns or exchanges.
- Team Collaboration: Communicate effectively with team leads and peers to ensure operational goals are met.
- Adherence to Policy: Follow all company scripts, guidelines, and quality assurance standards.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: No prior customer service experience required; full training provided.
- Availability: Must be available to work rotating night shifts (typically 9:00 PM - 6:00 AM).
- Computer Skills: Basic proficiency with computer systems and typing is essential.
- Communication: Excellent verbal and written communication skills with a clear, professional tone.
- Work Ethic: Self-motivated, reliable, and able to work independently with minimal supervision.