Job Description
Join TechSupport Inc. as an Entry Level Night Shift Associate and kickstart your career with our comprehensive paid training program! This fully remote position offers the flexibility to work from anywhere in the Chicago area while gaining valuable experience in a dynamic tech environment. We're hiring immediately for motivated individuals ready to thrive during night hours and grow with our innovative team. No prior experience required – we provide all the tools and training you need to succeed!
Responsibilities
- Provide exceptional customer support via phone, chat, and email during night shift hours
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Adhere to security protocols and maintain confidentiality of customer data
- Participate in ongoing training to enhance technical knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving abilities
- Basic computer literacy and internet proficiency
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Customer service mindset with patience and empathy
- Reliable internet connection and quiet home workspace
- No prior experience required – training provided!