Job Description
Are you ready to kickstart your career in the heart of the tech world? TechNova Solutions is looking for a driven Entry Level IT Support Specialist to join our growing team in San Diego. We believe in nurturing talent and providing the tools you need to succeed in the ever-evolving IT landscape.
In this role, you will play a pivotal role in maintaining our digital infrastructure, supporting a diverse range of clients, and ensuring seamless technology operations. If you are a tech enthusiast with a hunger to learn and a desire to make an impact, we want to meet you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment and configuration of end-user devices, including laptops, printers, and mobile devices.
- Manage and maintain accurate records of all help desk tickets and incidents using our ticketing system.
- Collaborate with senior IT staff to identify system bottlenecks and implement solutions.
- Conduct routine system maintenance and perform software updates to ensure security.
- Monitor network performance and respond promptly to connectivity issues.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or a related field preferred.
- Familiarity with Microsoft Windows and macOS operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Willingness to obtain IT certifications (e.g., CompTIA A+) within 12 months of hire.