Job Description
Launch Your Tech Career in the Rose City
TechHorizon Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Portland, OR. If you are passionate about technology and eager to solve problems, this is the perfect opportunity to start your journey in the IT industry.
We offer a comprehensive training program, a collaborative work environment, and the chance to work with cutting-edge tools. Don't miss your chance to join a dynamic company where your potential is limitless.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Assist in the deployment, configuration, and maintenance of IT assets.
- Manage and maintain the IT ticketing system to ensure timely resolution of user requests.
- Monitor network performance and participate in system upgrades.
- Conduct onboarding sessions for new hires to ensure they have the necessary IT resources.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with networking concepts (LAN, WAN, IP addressing) is a plus.
- Strong customer service skills with the ability to communicate complex technical concepts simply.
- Excellent problem-solving and analytical thinking abilities.
- Eagerness to learn new technologies and obtain industry certifications.