Job Description
Ready to Launch Your IT Career in Philadelphia? Join TechForward Solutions Immediately!
We're a dynamic tech firm revolutionizing digital infrastructure, and we're seeking passionate entry-level IT talent to join our Philadelphia team. This isn't just a job—it's your launchpad into a thriving tech career with hands-on experience, mentorship from industry veterans, and opportunities for rapid growth. If you're eager to learn, solve problems, and contribute to cutting-edge projects, we want to hear from you today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Troubleshoot and resolve user issues via ticketing system and remote support
- Deploy and configure workstations, laptops, and peripheral devices
- Document IT procedures, knowledge base articles, and incident reports
- Assist with cybersecurity protocols and data backup operations
- Collaborate with cross-functional teams on system implementations
- Participate in on-call rotation for critical system support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support internship or helpdesk experience preferred
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service aptitude
- CompTIA A+ or similar certification a plus
- Ability to lift 20 lbs and work in office/lab environments