Job Description
Are you ready to launch your career in technology? Memphis Digital Innovations is seeking a motivated Entry Level IT Support Specialist to join our growing team in Memphis, TN. If you are passionate about technology and eager to learn, we want to hear from you. This is a fantastic opportunity to gain hands-on experience in a dynamic corporate environment.
About the Role:
We are looking for a tech enthusiast who thrives in a collaborative environment. As an Entry Level IT Specialist, you will be the first point of contact for our internal staff, ensuring our technology infrastructure runs smoothly. You will work alongside senior engineers to solve complex technical challenges and gain exposure to modern IT systems.
Why Join Us?
* Fast-Track Career Growth: Clear path to advancement within the IT department.
* Mentorship: Learn directly from industry veterans.
* Modern Tech Stack: Work with cutting-edge hardware and software.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person troubleshooting.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Assist in the deployment and maintenance of local area networks (LAN) and wide area networks (WAN).
- Monitor system performance and respond to alerts to ensure minimal downtime.
- Document technical issues, resolutions, and standard operating procedures in our ticketing system.
- Collaborate with the cybersecurity team to ensure data protection protocols are followed.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent technical experience).
- Familiarity with Microsoft Windows and Linux operating systems.
- Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Willingness to obtain relevant certifications (e.g., CompTIA A+) during employment.