Job Description
Are you ready to kickstart your career in the fast-paced world of technology? TechHorizon Solutions is looking for motivated Entry Level IT Support Specialists to join our growing team in Kansas City, MO. We don't just look for experience; we look for potential, passion, and a hunger to learn.
As a member of our IT team, you will receive comprehensive training and mentorship from industry veterans. This is the perfect opportunity for recent graduates or career switchers looking to break into the IT industry without needing years of prior experience.
Why Join Us?
We offer a competitive benefits package, including health insurance, 401(k) matching, and paid training programs to help you master the latest technologies.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Monitor system performance and ensure 24/7 operational uptime.
- Document technical issues and resolutions in the IT Service Management system.
- Collaborate with senior engineers to identify and resolve complex network issues.
- Conduct basic network audits to ensure security compliance.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and logical reasoning abilities.
- Excellent written and verbal communication skills.
- Ability to work in a collaborative team environment and learn new technologies quickly.
- Customer service mindset with a focus on user satisfaction.