Job Description
Are you looking to kickstart your career in Information Technology? Apex Digital Systems is looking for motivated, tech-savvy individuals to join our dynamic team in Chicago, IL. We offer immediate hiring, comprehensive training, and a clear path for career advancement.
As an Entry Level IT Support Specialist, you will be the first point of contact for our internal clients, ensuring they have the technical support they need to succeed. We value curiosity, problem-solving skills, and a strong work ethic over prior experience, as we provide full training to the right candidates.
Why Join Us?
- Immediate start date available.
- Competitive salary and comprehensive benefits package.
- Mentorship from senior IT professionals.
- Clear career progression into SysAdmin or Network Engineering roles.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and in-person.
- Assist in the installation, configuration, and maintenance of computer workstations, printers, and peripheral devices.
- Monitor and maintain network systems to ensure optimal performance and security.
- Document all technical issues, resolutions, and user interactions in the Help Desk ticketing system.
- Collaborate with the IT team to implement new software updates and security patches.
- Conduct regular system checks and perform routine maintenance tasks to prevent downtime.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or IT is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/Linux).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-service mindset.
- Willingness to learn new technologies and adapt to a fast-paced environment.
- Ability to lift up to 25 lbs for hardware deployment tasks.