Job Description
Are you passionate about technology and looking to launch your career in the heart of Texas? TechNova Solutions is seeking a driven Entry Level IT Support Specialist to join our dynamic team in Houston. We offer a collaborative environment where you can grow your technical skills while solving real-world problems for our clients.
At TechNova, we don't just fix computers; we build the digital infrastructure for the future. As an entry-level professional, you will receive comprehensive mentorship and training in our state-of-the-art facilities.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment and configuration of workstations, laptops, and mobile devices.
- Manage and maintain inventory of IT assets and peripherals.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior engineers to diagnose complex network connectivity problems.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of computer hardware components and operating systems (Windows/Linux).
- Familiarity with networking concepts, including IP addressing and basic troubleshooting.
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Availability to work occasional evenings or weekends during major system upgrades.