Job Description
Are you ready to launch your career in technology? Fresno Tech Innovations is looking for a motivated Entry Level IT Support Specialist to join our dynamic team. We offer a collaborative environment where you can grow your skills in a real-world setting.
In this role, you will be the first point of contact for our employees, ensuring seamless technology operations. We are looking for candidates who are eager to learn, possess a strong work ethic, and want to build a long-term future in IT.
Responsibilities
- Troubleshoot hardware and software issues for end-users in a fast-paced environment.
- Assist with network maintenance and ensure secure connectivity across the office.
- Manage help desk tickets and prioritize requests based on urgency.
- Install, configure, and update workstations, printers, and mobile devices.
- Document IT procedures and maintain accurate inventory logs of assets.
- Support software deployments and provide training to staff on new systems.
- Collaborate with senior IT staff to improve system efficiency and user experience.
Qualifications
- Education: Associate Degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience).
- Technical Knowledge: Basic understanding of Windows operating systems, Microsoft Office Suite, and networking fundamentals.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and ability to troubleshoot technical problems creatively.
- Soft Skills: High level of professionalism, reliability, and a willingness to learn new technologies.
- Availability: Must be willing to work occasional evenings or weekends as needed.