Job Description
Are you ready to launch your career in the fast-paced world of technology?
TechNova Solutions is seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our growing team in Columbus, Ohio. In this role, you will be the first line of defense for our employees, ensuring seamless access to technology solutions that drive our business forward. We offer comprehensive training, mentorship, and a clear path for rapid career advancement.
As a full-time member of our technical team, you will work in a collaborative environment that values innovation and problem-solving. Whether troubleshooting hardware issues, configuring software, or assisting with network connectivity, you will play a critical role in maintaining our operational excellence.
Responsibilities
- Troubleshoot and resolve hardware and software issues for end-users in a timely and professional manner.
- Manage and prioritize incoming support tickets and inquiries via our helpdesk system.
- Configure and deploy workstations, peripherals, and mobile devices for new employees.
- Document technical issues and resolutions to maintain a comprehensive knowledge base.
- Collaborate with senior IT staff to implement system improvements and best practices.
- Provide exceptional customer service and technical guidance to staff across the organization.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Experience: No prior professional IT experience required; we train motivated candidates.
- Skills: Basic computer literacy and understanding of Microsoft Office Suite (Word, Excel, Outlook).
- Soft Skills: Strong problem-solving abilities, patience, and excellent verbal communication skills.
- Availability: Ability to work full-time hours, including some flexibility for after-hours support if needed.