Job Description
Are you ready to kickstart a career in the fast-paced world of technology?
Nexus Innovations is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Colorado Springs. We pride ourselves on delivering top-tier technical solutions to our clients, and we are looking for passionate individuals eager to learn and grow.
In this role, you will work alongside experienced engineers to resolve technical issues, maintain our infrastructure, and ensure our users have seamless access to the tools they need. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry with a company that invests in its people.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems to end-users.
- Diagnose and troubleshoot hardware and software issues on Windows and Mac operating systems.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate records of all support tickets and resolutions in the help desk system.
- Collaborate with the network team to monitor system performance and address potential outages.
- Conduct basic user training on company software and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of PC hardware components, operating systems, and networking concepts.
- Strong analytical and problem-solving skills with a 'can-do' attitude.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and obtain relevant certifications (CompTIA A+ preferred).