Job Description
Are you ready to kickstart your career in the booming tech industry? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Baltimore, MD.
As a key member of our IT team, you will provide essential technical support to our employees, ensuring our operations run smoothly. We offer a comprehensive training program designed to bridge the gap between academic knowledge and real-world application. If you have a passion for technology and a desire to learn, this is the perfect opportunity for you.
Why Join TechNova?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career growth and mentorship.
- State-of-the-art office environment in the heart of Baltimore.
Responsibilities
- Troubleshoot and Resolve: Assist users with hardware and software issues via phone, email, or in-person support.
- Help Desk Management: Log and manage IT tickets in our ticketing system (ServiceNow/Jira).
- Network Support: Perform basic network diagnostics and assist in maintaining office connectivity.
- Hardware Maintenance: Setup, configure, and troubleshoot computers, printers, and mobile devices.
- Software Deployment: Assist in the installation and patching of operating systems and applications.
- Security Awareness: Help enforce company IT security policies and conduct regular asset audits.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Technical Basics: Familiarity with Windows operating systems and basic networking concepts.
- Soft Skills: Excellent communication skills and a patient, customer-centric approach to problem-solving.
- Problem Solving: Ability to diagnose technical problems and think critically to find solutions.
- Certifications: Preference given for CompTIA A+ certification (training provided).
- Adaptability: Willingness to learn new technologies and adapt to a fast-paced environment.