Job Description
Join TechGrowth Solutions and kickstart your tech career in sunny Miami! We're seeking motivated Entry-Level IT Support Specialists ready to contribute on day one. This hybrid role offers hands-on experience with cutting-edge technology while working alongside industry experts. Enjoy competitive benefits, mentorship programs, and a clear path to career advancement. If you're passionate about technology and eager to grow, apply now and start making an impact tomorrow!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and security protocols
- Create and maintain documentation for IT processes and procedures
- Collaborate with cross-functional teams to resolve technical escalations
- Monitor system performance and implement preventive maintenance
- Support end-users during onboarding and offboarding processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site support