Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about solving technical challenges and delivering exceptional service to our clients. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment while growing your skills under the guidance of industry experts. If you're ready to launch your IT career in Jacksonville's thriving tech scene, apply today!
Responsibilities
- Provide technical support to resolve hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document technical procedures and maintain accurate service records
- Collaborate with senior technicians to escalate complex issues
- Assist with security protocols and system maintenance tasks
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team