Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. Enjoy mentorship from senior engineers, hands-on experience with enterprise systems, and opportunities for rapid growth. Immediate start available for qualified candidates. Our collaborative culture values innovation and continuous learning, making this the perfect launchpad for your IT career.
Responsibilities
- Provide first-level technical support for hardware/software issues across 500+ endpoints
- Deploy and configure Windows 10/11 workstations and mobile devices
- Manage Active Directory user accounts and group permissions
- Troubleshoot network connectivity, VPN access, and cloud services
- Document technical procedures and maintain IT asset inventory
- Collaborate with cybersecurity team on basic security protocols
- Assist with office AV systems and video conferencing setups
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and networking
- Experience with ticketing systems (ServiceNow/Jira) a plus
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment installations
- Valid driver's license for occasional off-site support