Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide critical infrastructure support for our growing Seattle-based organization. This is an immediate hire opportunity with comprehensive training and career advancement paths. Work alongside industry experts in a collaborative environment where your problem-solving skills make a tangible impact.
What We Offer:
• Industry-leading onboarding program
• Mentorship from senior engineers
• Comprehensive benefits package
• Modern downtown Seattle workspace
• Cutting-edge technology stack
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain desktop/laptop systems
- Document IT procedures and knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Monitor system performance and security protocols
- Assist with cloud service administration (AWS/Azure)
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred