Job Description
Join TechSolutions Inc.'s dynamic IT team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to launch their careers in a fast-paced environment. You'll gain hands-on experience with enterprise systems while supporting 500+ users across our Jacksonville headquarters. This immediate opening includes comprehensive training, mentorship from senior engineers, and opportunities for rapid growth into specialized IT tracks. Our collaborative culture values innovation and continuous learning – perfect for recent graduates or career changers with foundational tech knowledge.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and resolve user inquiries within SLAs
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with cybersecurity protocols including endpoint protection and patch management
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment handling
- Valid Florida driver's license for occasional off-site support