Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of Silicon Valley! We're seeking motivated tech enthusiasts to provide critical IT infrastructure support to our innovative clients. This immediate-hiring role offers hands-on experience with cutting-edge technologies while working alongside industry experts in a dynamic, growth-oriented environment.
As a key member of our IT team, you'll gain exposure to network administration, system troubleshooting, and cybersecurity best practices. We offer competitive compensation, comprehensive benefits, and a clear career progression path. If you're ready to transform your passion for technology into a professional career, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user-reported IT issues via phone, email, and remote access
- Assist with system installations, configurations, and upgrades
- Document IT processes, incidents, and solutions in service management tools
- Collaborate with senior engineers on complex technical projects
- Monitor system health and perform preventive maintenance tasks
- Support cybersecurity initiatives including vulnerability assessments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support experience or internship
- Proficiency with Windows/macOS operating systems and Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work with physical hardware components
- Valid California driver's license for occasional site visits