Job Description
Launch your IT career with TechSolutions Inc., a leader in digital transformation! We're seeking passionate entry-level IT professionals to join our dynamic San Diego team immediately. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Work in our modern downtown office while supporting Fortune 500 clients with cutting-edge technology solutions. This is your chance to grow in a supportive environment with rapid advancement opportunities.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure desktops, laptops, peripherals, and mobile devices
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions in ServiceNow
- Assist with network troubleshooting using Wireshark and ping utilities
- Collaborate with senior engineers on system upgrades and migrations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Experience with Windows 10/11 and macOS administration
- Basic knowledge of TCP/IP networking and cloud services (AWS/Azure)
- Strong customer service and problem-solving skills
- Ability to lift 30lbs and work in standing/walking positions
- Valid California driver's license for occasional client site visits