Job Description
Join TechCorp Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a rapidly growing tech firm committed to nurturing fresh talent. In this hands-on role, you'll be the first point of contact for technical issues, working directly with our dynamic team to deliver seamless IT solutions. If you're passionate about technology and eager to learn in a collaborative environment, this is your golden opportunity to grow with us.
Responsibilities
- Provide tier-1 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure desktops, laptops, and mobile devices
- Monitor and maintain network infrastructure including switches and routers
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Assist with cybersecurity best practices implementation
- Support office technology setups and AV equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize tasks in fast-paced environments
- CompTIA A+ or similar certification preferred (not required)
- Familiarity with cloud platforms (AWS/Azure) a plus
- Valid driver's license for occasional off-site support