Job Description
Join our cutting-edge tech team at Tech Innovations Inc. as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in one of LA's most dynamic environments. You'll gain hands-on experience with enterprise systems while working alongside industry experts. This immediate hire position offers structured training, mentorship, and clear career progression paths. Enjoy competitive benefits, flexible work arrangements, and the chance to make real impact on our digital infrastructure.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior IT staff on security audits and system updates
- Train employees on new software implementations and best practices
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service orientation with strong problem-solving skills
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ or similar certification preferred
- Valid California driver's license (for occasional on-site visits)