Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Austin. You'll gain hands-on experience in cutting-edge technologies while delivering exceptional service to our clients. Enjoy competitive compensation, comprehensive benefits, and a clear path for professional growth. Join us in shaping the future of digital infrastructure!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers to resolve complex problems
- Conduct cybersecurity awareness training for employees
- Assist with system updates, patches, and security protocols
- Support cloud-based applications and virtual environments
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid driver's license (for occasional client site visits)