Job Description
Join TechNOLA Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts ready to learn and grow in New Orleans' vibrant tech ecosystem. As a key member of our dynamic IT team, you'll provide critical technical support to our clients while gaining hands-on experience with cutting-edge systems. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment that values innovation and professional development. Apply today and become part of New Orleans' premier IT services provider!
Responsibilities
- Install, configure, and maintain hardware/software systems across client environments
- Provide tier-1 technical support via phone, email, and remote assistance
- Diagnose and resolve network connectivity, security, and performance issues
- Document technical procedures and maintain accurate support ticket records
- Collaborate with senior engineers on complex system deployments
- Conduct regular system updates and security patch management
- Train end-users on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license with reliable transportation
- Must be authorized to work in the United States