Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a dynamic Oakland-based tech firm committed to nurturing emerging talent. You'll work alongside industry experts to deliver exceptional technical support to our diverse client base while building foundational skills in system administration and cybersecurity. Our collaborative environment offers mentorship, growth opportunities, and the chance to make real impact in the Bay Area's thriving tech ecosystem. If you're passionate about technology and eager to learn, we want to hear from you!
Responsibilities
- Provide responsive technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems including OS updates and security patches
- Document technical procedures, incidents, and solutions in our knowledge base
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Assist with user account management and access control protocols
- Participate in IT asset inventory management and lifecycle tracking
- Contribute to cybersecurity best practices awareness across the organization
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and network fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid California driver's license for occasional client site visits